The Laboratório JPG Salete Silva is committed to protect the safety and privacy of our patients. For that matter, we have prepared this policy with the aim of affirming our commitment and respect for the rules of privacy and protection of personal data.
With the entry into force of the General Regulation on Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) on 25 May 2018, we hereby make known the privacy policy and the terms of the data processing that we collect in the performance of our activity.
The Laboratório JPG Salete Silva needs to collect and process personal data of its patients in the scope of services. This collection is performed in the context of the provision of specific medical care or treatment in the area of medical diagnosis.
What is personal data?
Personal data is any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable person. Any person who can be identified directly or indirectly, in particular by reference to an identification number or one or more specific elements of his or her physical, physiological, psychological, economic, cultural or social identity, shall be considered as identifiable.
Who is responsible for collecting and processing data?
The Laboratório JPG Salete Silva receives the medical prescriptions, documents and forms where the patient's data is present, and the treatment of the same is done internally by the Laboratory.
What data are collected and treated?
The Laboratório JPG Salete Silva collects and treats the following personal data:
- Provision of health services (administrative character): name, age, sex, tax identification number, health plan or insurance, beneficiary number of the National Service of Health or policy, clinic and / or prescribing physician of pathology examination;
- Provision of health services (information on the health’s patient): personal or family history, product received for analysis, clinical diagnosis, health professional who performed the episode and microscopic report (analysis result).
- Contact Management and information requests: name, user number, phone / cell phone, email.
- Management of electronic interactions and control of access to the website: name, taxpayer number, email, professional ID number.
- Invoicing of anatomopathological exams: name, tax identification number, insurance or health plan, beneficiary number or policy, when requested by some insurers it is necessary to enter this data on their platforms.
- Complaints management: identification data, phone / cell phone, email and other data related to the complaint.
- Recruitment of professionals: name, mobile phone, email and curriculum vitae.
The Laboratório JPG Salete Silva assumes that the data is correct, up to date and that it was provided by the patient and that it gave consent for this.
How are they treated?
The patient's clinical personal data is collected by the prescribing physician and made available to the Laboratory on prescription. Patient administrative data are made available through the prescription / credential we receive, if any of these data is missing, they are collected in person. The Laboratório JPG Salete Silva seeks to respect the best practices in the area of security and personal data protection, promoting actions and improving systems in order to guarantee the protection of the data that is made available to them.
What is the purpose of the data collected?
Personal data can be used to:
- Provision of health care;
- Sending and / or delivering test results;
- Billing of exams;
- Marketing - providing information, news and services that may be of interest to the user. Elaboration of market studies or evaluation surveys;
- User management;
- Recruitment and selection of professionals;
- Complaints management; or
- Compliance with legal or regulatory obligations.
What is the basis for the processing of your data?
The data processing relates to the purposes described and are based on the relationship established between the patient and the Laboratory.
In addition, when treatments involve the processing of patient health data or other specific categories of data (such as genetic data, sex life data, or data on the ethnic origin of patients), these will be based on the treatment for the purposes of medical diagnosis, provision of care or health care.
The treatment associated with the recruitment and selection of professionals aims to establish pre-contractual relationships.
The treatment associated with marketing is based on your consent, or interest if you were already our user. You will always be able to oppose the receipt of new communications.
The treatment may be associated with the management of complaints or compliance with legal obligations.
Who do we share the data with?
The data collected may be transmitted, respecting the undertaken duty of confidentiality and the principle of the purpose that led to their collection, for the following entities:
- Judicial or administrative authorities, in cases where such assignment is mandatory, namely, Direcção Geral de Saúde and Administração Regional de Saúde;
- Health insurers and healthcare subsystems;
- Health professionals;
- Subcontractors who will process the data on behalf of the Laboratório JPG Salete Silva and according to the purposes determined by it.
"Cookies"
Laboratório JPG Salete Silva may store cookies on your device, not providing references or personal data of the user. We recommend reading the Cookie Policy.
Cookies – Social Media
The Laboratório JPG Salete Silva is present in several social communication platforms, such as Facebook, Instagram, YouTube and Linkedin, which strengthens our online communication and visibility.
On any of the referred platforms, the visitor can follow the links to our website, where as a rule we do not use cookies.
By clicking on an icon of a social network, the visitor will be directed to the respective website, which has its own privacy and cookies policy, with Laboratório JPG Salete Silva having no control over them.
What are the rights of data subjects?
According to the General Regulation on Data Protection, we guarantee the following rights:
- Right of Access: you can obtain the confirmation of the personal data concerning you that are being processed, as well as the access to them, being made available to you, if it requires and there are no legal restrictions, a copy of the data processed by the Laboratório JPG Salete Silva.
- Right of objection: data subjects are entitled to oppose the processing of their personal data at any time. The Laboratório JPG Salete Silva will immediately cease processing it, unless they present weighty and legitimate reasons for such processing that prevail over the interests, rights and freedom of the data subjects, or, for reasons of defense in a judicial proceeding;
- Right of rectification: data subjects are entitled to obtain the correction of their personal data that is out of date, incorrect or incomplete.
- Right of limitation: the right to limit the way we treat personal data collected is guaranteed;
- Right to delete: it is guaranteed that within the exceptions established by law, the owners of the personal data have the right to obtain the elimination of their personal data when one of the following situations occurs:
- The data are no longer necessary for the purposes for which it have been collected or processed;
- The holder withdraws the consent, when the treatment is necessarily based on it and there is no other legal basis for the processing of the data;
- When the personal data have been treated unlawfully.
- Right to portability: the data subject may obtain and re-use his data for his own purposes. Regarding the clinical process, the rules of secrecy inherent in the provision of health services will be applied.
- You may also submit complaints to the National Data Protection Communication.
The exercise of these rights can be done through the following means:
- Email: laboratorio@labjpgsaletesilva.com
- Address: Rua Augusto Gil, 34 B - 1000-066 Lisboa | A / c Management
How long are your data stored?
The length of time during which the data is stored and kept varies according with the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purpose for which it was collected or for which they are further processed, after which time the data shall be deleted.
Cookies Policy
Cookies are small software tags that are stored on your computer or other devices that you use to access the internet, through the browser.
These allow Laboratório JPG Salete Silva to personalize and improve your experience on the websites, as well as help us to improve our services by providing information about your IP address, your browser, your operating system, geographic location, duration of the visit, click behavior and the websites through which you accessed our sites.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.com/pt/.
The Laboratório JPG Salete Silva uses third-party cookies, including Google and Facebook, for marketing purposes.
Laboratório JPG Salete Silva's websites use the Google Analytics service, to improve its performance, recording generic information of the accesses received from anonymous cookies that are used for this purpose.
The Laboratório JPG Salete Silva uses third-party cookies, including Google and Facebook, for marketing purposes.
Laboratório JPG Salete Silva is not responsible for the actions of third parties, including suppliers.
Usually the visitor can change the settings of his browser to disable all cookies, to refuse new cookies or to have the device warn him when new cookies are sent. The visitor can modify cookies, for this he has to use the settings of his browser.
Changes to the Privacy Policy and Cookies Policy
The Laboratório JPG Salete Silva reserves the right at any time to make adjustments or changes to this Privacy and Cookies Policy, these changes will be duly publicized on this site.